FAQ

 

Shipping:

When you order something, we pull it off the shelf and ship it promptly. If something is out of stock, we'll email you to ask if you'd like to wait for the next production run, which is generally within a few weeks. 

We ship with either USPS or FedEx, depending on the size of the package. You will get tracking information when it leaves our hands. At that point, it's up to USPS or FedEx to get it to you as quickly as they can. By now you probably know about how long mail takes. All orders ship from Los Angeles, California.

For international shipments, any local taxes and customs fees are the responsibility of the recipient. We don’t control those costs; you’ll have to take it up with your government. 

Shipping costs:

It’s not our policy to make money on shipping—we try to charge you as close to what we pay as possible. We know we’re competing with Amazon Prime for your business; we just hope our products are good enough that you’ll want to get them from us. (We don’t sell our products on Amazon.)

Returns:

If anything is damaged when it arrives, or you receive the wrong item by mistake, please contact us right away by replying to your shipping confirmation email. We’ll make it right.

Otherwise, sales are final. 

Wholesale:

Our products are available on a wholesale basis for retailers and resellers. Please contact us for required quantities and our current price sheet.

Custom orders:

We can create customized coasters and magnets with your design. Minimum quantities apply, and generally start at 20 units per design. Please contact us for a price quote. 

Local pickup:

Is not available. Sorry. We are a working shop and are not open to the public.

Payment:

Must be made through this website. Check and telephone orders are not accepted.

This list of questions:

Is really a list of statements. We know.